Hockley, Prittlewell, Rayleigh and Rochford rail stations have achieved top marks in a recent mystery shopping exercise for the information provided to customers.
Abellio Greater Anglia’s rail stations were assessed between 10th January and 6th February 2016 as part of a regular mystery shopping more
Abellio Greater Anglia is holding, in conjunction with the Institute of Customer Service (ICS), a Customer Service Week to find out who customers think are the station teams or individuals who deliver the best customer service.
Delivering excellent customer service is a priority for Abellio Greater more
Abellio Greater Anglia has completed a programme to upgrade the CCTV at 33 stations across the region’s rail network.
The new, improved CCTV systems (some of which are at stations which previously had none) are high definition, feature facial recognition cameras and can be used by the British more
National Express train operator c2c has announced a package of changes to improve the peak-time journey for most c2c customers.
As part of c2c’s commitment to review and adjust the new timetable in operation, from Monday 18 January the busiest peak services will be lengthened including more more
Passengers using Billericay rail station are to benefit from improved facilities, thanks to improvement works being carried out by Abellio Greater Anglia.
Work started this weekend to install new automatic ticket gates at the station, six in the ticket hall and four on platform 2.
Following this more
Abellio Greater Anglia has recognised employees at Colchester rail station for excellent customer service which saw them score top marks in a recent ‘mystery shopping’ survey.
Sarah Moss and Ray Petitt were praised by mystery shoppers for being friendly, helpful and professional when more